Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't upgrade to 3.6.12 or uninstall 3.6.8 without getting a box that says I need to reboot to finish a previous upgrade now

  • 2 majibu
  • 13 wana tatizo hili
  • 10 views
  • Last reply by campsales

jdwat
jdwat
more options

When I open FF there is a box that that ask if I want to set FF as my default. I click yes and then a box opens that says I need to reboot to finish a previous upgrade. I click reboot now and after it reboots I open FF and it repeats. I downloaded .12 and after the 2nd box in the install it says I need to reboot and if I try to uninstall .8 it says I need to reboot. If I say no it goes back to the uninstall and repeats if I reboot it all occurs again and again and again. Can't uninstall can't upgrade.

When I open FF there is a box that that ask if I want to set FF as my default. I click yes and then a box opens that says I need to reboot to finish a previous upgrade. I click reboot now and after it reboots I open FF and it repeats. I downloaded .12 and after the 2nd box in the install it says I need to reboot and if I try to uninstall .8 it says I need to reboot. If I say no it goes back to the uninstall and repeats if I reboot it all occurs again and again and again. Can't uninstall can't upgrade.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If a reboot is needed then that usually means that some (security) software is blocking files or you need elevated (UAC or Administrator) permissions.
Run the Firefox program once as Administrator (right-click: Run as Administrator).

If that doesn't help then do a clean (re)install.

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data when uninstalling.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You do not need to create a new profile, that is not necessary for this issue.

campsales
campsales
more options

I get the "SETUP your computer must be rebooted to complete a previous upgrade of firefox. do you want to reboot now?" every time I try to open firefox. I have new icon so it appears the upgrade worked. I need access to firefox!