This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

unable to update contact your systems administrator

  • 3 majibu
  • 15 wana tatizo hili
  • 8 views
  • Last reply by nthomasex

nthomasex
nthomasex
more options

When I go to help and check for updates I get an error message : a recommended security and stabilization update is available but you do not have the system permissions required to install it. Please contact your systems administrator or try again from an account that has permission to install software on this computer.

When I go to help and check for updates I get an error message : a recommended security and stabilization update is available but you do not have the system permissions required to install it. Please contact your systems administrator or try again from an account that has permission to install software on this computer.

All Replies (3)

Rushyo
Rushyo
more options

Have you tried contacting your systems administrator or trying again from an account that has permission to install software on the computer?

TonyE
TonyE
  • Moderator
more options

You can try to repair the Firefox permissions, for details see http://support.apple.com/kb/HT2963?viewlocale=en_US

An alternative approach is to download the latest version of Firefox from http://www.mozilla.com/, then trash the current Firefox application and install the latest version. The user data (bookmarks, passwords etc) are stored in the profile folder, trashing the application will not remove the profile folder, and will be used when you re-install Firefox.

nthomasex
nthomasex Mwenye swali
more options

Thanks TonyE for your reply, I will try it.