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Websites including addons.mozilla.org think I am using an incompatible browser.

jaf630
jaf630
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Hi,

When trying to download addons from Mozilla's website, it says: 

"To install this add-on and thousands more, get Firefox, a free and open web browser from Mozilla."

However, I am using Firefox 3.6.13. This occurs on other websites too, such as I can't use Google Docs because it says I don't have a compatible browser. So in summary, websites don't think I am using Firefox. Thank you for helping :).

Hi, When trying to download addons from Mozilla's website, it says: "To install this add-on and thousands more, get Firefox, a free and open web browser from Mozilla." However, I ''am'' using Firefox 3.6.13. This occurs on other websites too, such as I can't use Google Docs because it says I don't have a compatible browser. So in summary, websites don't think I am using Firefox. Thank you for helping :).

Chosen solution

Yup, something you installed has butchered your UserAgent.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 BRI/1 Firefoxver:2.00158 978908803 ( .NET CLR 3.5.30729)

See this support article:
https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser
See the Reset your user agent paragraph for how to fix it.

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All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Suluhisho teule

Yup, something you installed has butchered your UserAgent.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 BRI/1 Firefoxver:2.00158 978908803 ( .NET CLR 3.5.30729)

See this support article:
https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser
See the Reset your user agent paragraph for how to fix it.

jaf630
jaf630 Mwenye swali
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Thank you very much :). Sorry for not seeing this in the FAQs in the first place.

the-edmeister
the-edmeister
  • Moderator
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No problem.