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why does 3.6.13 cut off part of each printed page 3.6.12 ok on computers we haven't upgraded, IE okay on all machines

terryt512
terryt512
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After I upgraded two of our computers (both running Vista) to Firefox 3.6.13 I noticed that the top was cut off of printed web pages to all printers. I tried IE(8.0.6001) and it printed correctly on both. This had not been a problem using 3.6.12, in fact another one of our Vista computers had not been upgraded and it still printed correctly. I've done nothing to printing preferences to either of the computers running 3.6.13 and compared all settings to the 3.6.12 computer and they're identical.

After I upgraded two of our computers (both running Vista) to Firefox 3.6.13 I noticed that the top was cut off of printed web pages to all printers. I tried IE(8.0.6001) and it printed correctly on both. This had not been a problem using 3.6.12, in fact another one of our Vista computers had not been upgraded and it still printed correctly. I've done nothing to printing preferences to either of the computers running 3.6.13 and compared all settings to the 3.6.12 computer and they're identical.

Chosen solution

Sorry, that shouldn't happen with a minor version security update. No one else has reported that happening since the 3.6.13 update came out in mid-December. Make sure that your upper margins haven't changed in Firefox - File > Page Setup > Margins&Header/Footer

If that isn't the problem, try doing a reset of all the prefs for that printer in about:config.
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

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the-edmeister
the-edmeister
  • Moderator
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Suluhisho teule

Sorry, that shouldn't happen with a minor version security update. No one else has reported that happening since the 3.6.13 update came out in mid-December. Make sure that your upper margins haven't changed in Firefox - File > Page Setup > Margins&Header/Footer

If that isn't the problem, try doing a reset of all the prefs for that printer in about:config.
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer