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My sister has a new laptop and new dongle - can surf, add items to baskets but can't make the actual purchase, it eventually times out. It's on various sites, eg paypal, Amazon, Next - what settings can I advise her to try changing?

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  • Last reply by cor-el

Ali132
Ali132
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She is using Windows 7 and is on 3 for her internet connection. She used her old laptop and dongle without any problem (they both broke within a few days of each other).

She is using Windows 7 and is on 3 for her internet connection. She used her old laptop and dongle without any problem (they both broke within a few days of each other).

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cor-el
cor-el
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Such details are stored in a cookie.

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See: