This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Scrolling depends on cursor position (intermittantly).

  • 3 majibu
  • 4 wana tatizo hili
  • 9 views
  • Last reply by cor-el

scrollprob
scrollprob
more options

With Firefox 4.0 I now find that my ability to scroll depends on the position of the cursor. Often, if the cursor is in the centre of the screen I may not be able to scroll at all. Moving the cursor to the left or right or away from text and I might be able to scroll again. I have the latest drivers for my touchpad. Safari, Chrome, and IE8 all OK

Have reinstalled 3.6.15 and everything working again.

With Firefox 4.0 I now find that my ability to scroll depends on the position of the cursor. Often, if the cursor is in the centre of the screen I may not be able to scroll at all. Moving the cursor to the left or right or away from text and I might be able to scroll again. I have the latest drivers for my touchpad. Safari, Chrome, and IE8 all OK Have reinstalled 3.6.15 and everything working again.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that there is a plugin on that page that gets focus and in that case scrolling might not work anymore.

scrollprob
scrollprob Mwenye swali
more options

Thanks for the response Cor-el but it doesn't seem to be a focus issue. Have also tried in "Safe Mode" which disables plug-ins but that didn't fix things.

The only pattern I've found is that I can always scroll when my mouse is in the page margins but once I enter the body of the site (even if it is blank) scrolling will frequently stall. The easiest way to get it to resume is to move towards the edge of the page and scrolling will reinitiate itself but this is not always necessary. It doesn't seem to be influenced by cursor type (arrow, hand or text cursor or indeed tapping) full screened or windowed.

I will continue to investigate but it makes using FF4.0 just about unbearable.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Safe mode only disables extensions (Tools > Add-ons > Extensions) and not plugins like Flash or the Windows Media player that plays media files. Plugins would have to be disabled via Tools > Add-ons > Plugins

scrollprob
scrollprob Mwenye swali
more options

Thanks cor-el. Have now disabled all the plugins (and extensions) and restarted but unfortunately the problem still remains.