This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF4 print to PDF (Acro Pro) renders text as image (FF3 did not)

more options

When I create a PDF with Acro Pro using FF4 the text is rendered as an image. FF3 did not do this (other browsers render text as text as well). Win 7 Pro 64-bit, FF 4.0

When I create a PDF with Acro Pro using FF4 the text is rendered as an image. FF3 did not do this (other browsers render text as text as well). Win 7 Pro 64-bit, FF 4.0

Chosen solution

This seems to go away when you disable hardware acceleration: Tools -> Options -> Advanced -> General -> Browsing, uncheck the "use hardware acceleration when available". Then restart Firefox.

Seems like a bug to me. Hardware acceleration should impact display, not printing... and if it impacts printing, it shouldn't impact it this way.

Read this answer in context 👍 6

All Replies (3)

more options

Suluhisho teule

This seems to go away when you disable hardware acceleration: Tools -> Options -> Advanced -> General -> Browsing, uncheck the "use hardware acceleration when available". Then restart Firefox.

Seems like a bug to me. Hardware acceleration should impact display, not printing... and if it impacts printing, it shouldn't impact it this way.

more options

WOW! You're amazing. Thank you for figuring this out and posting the solution (it works, just tested). Talk about tucked away in a corner.... Thank you × 10!

more options

Oh man, you really made my day!! This nasty error has been torturing me for several weeks now. I installed and reinstalled and again all Adobe software, with no effect, I checked and rechecked all settings with other pc's since they all made perfect PDF's. But not this one!!

Unchecking the "hardware acceleration box" did the trick. Who would have thought of that one!! Just look at my happy face now.

Mozilla should really fix this weird bug.