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Difficulty loading some websites since the recent upgrade. Other browsers have no trouble

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  • Last reply by cor-el

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Unable to load WSJ.com. must reload x2. Other site called myassurerx.com. Other browsers are fine

Unable to load WSJ.com. must reload x2. Other site called myassurerx.com. Other browsers are fine

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go to Help Menu -> select "Restart with Add-ons Disabled"

Firefox will close then it will open up with just basic Firefox. You can enable the Add-ons later.

Error loading web sites https://support.mozilla.com/en-US/kb/Error%20loading%20web%20sites#w_errors-loading-secure-sites

Check and tell if its working.

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Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"