This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I upgraded to version 9 from version 8. The following items do not work properly - menu, home page, navigation bar, wheel click. I backed up to version 8, and none of this stuff works right. How do I fix this?

  • 2 majibu
  • 3 wana tatizo hili
  • 9 views
  • Last reply by cor-el

Larry75
Larry75
more options

When I open Firefox, the bookmark menu is a little tab in the upper left corner. If I go to view and un-click bookmark menu and then view, click it, the standard menu bar shows up. The Back and Forward buttons don't work. The navigation window does not show the URL of the current page. When opening, the home page does not come up. The wheel click works on the bookmark bar, but not within a page. The menu (file, edit, etc) does not work after the first page. Version 8 worked well. When I upgraded to version 9, all this trouble started. I backed up to version 8, but the problem persists.

When I open Firefox, the bookmark menu is a little tab in the upper left corner. If I go to view and un-click bookmark menu and then view, click it, the standard menu bar shows up. The Back and Forward buttons don't work. The navigation window does not show the URL of the current page. When opening, the home page does not come up. The wheel click works on the bookmark bar, but not within a page. The menu (file, edit, etc) does not work after the first page. Version 8 worked well. When I upgraded to version 9, all this trouble started. I backed up to version 8, but the problem persists.

All Replies (2)

Matt_G
Matt_G
more options

Hi Larry75,

There are a lot of benefits to running the latest version of Firefox. I would suggest you install a fresh copy of 9.0.1 from the Firefox download page. If you have the Firefox menu in the upper left corner, hit Alt to temporarily show the menu bar. Go to View > Toolbars and enable Navigation toolbar, Menu Bar, and Bookmarks bar. That will give you a more familiar look and feel for Firefox.

You might also want to look at the Knowledge Base article Navigation buttons like back, home, bookmarks and reload are missing. There is a lot of good information in there as well.

Hopefully this helps!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: