Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After updating FireFox I can get to pogo.com, move around the site but cannot open any games

more options

I can open Pogo games using other browsers and have updated my Java Plug-ins in FireFox This message is received each time I try:

The connection was reset




         The connection to the server was reset while the page was loading.
       



 The site could be temporarily unavailable or too busy. Try again in a few
   moments.
 If you are unable to load any pages, check your computer's network
   connection.
 If your computer or network is protected by a firewall or proxy, make sure
   that Firefox is permitted to access the Web.

Help anyone?

I can open Pogo games using other browsers and have updated my Java Plug-ins in FireFox This message is received each time I try: The connection was reset The connection to the server was reset while the page was loading. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. Help anyone?

Modified by rede99

Chosen solution

What about clearing the cache and cookies? The section at which the link starts "The problem only happens with certain websites", suggests clearing the cache and cookies for three message types:

  • The connection was interrupted
  • The connection was reset -- isn't that similar to the message in your question?
  • The connection has timed out

Checking the proxy setting is suggested for 2 other messages, not "The connection to the server was reset":

  • The proxy server is refusing connections
  • Unable to find the proxy server


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Read this answer in context 👍 2

All Replies (3)

more options

I posted this in your earlier question re: Zone Alarm


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

more options

I tried this suggestion and still get the same message even when I changed the connection to "No proxy". I had tried it before from your first response but tried again - this time shutting down my computer over the supper hour - thinking the rest would help. The strange part is FireFox loads the Pogo page with no trouble - I can move from page to page within Pogo with no trouble but when I click on a game in the list of games - instead of the game popping up I get the message I wrote about. Any other ideas.? appreciate you taking time to offer suggestions!

more options

Suluhisho teule

What about clearing the cache and cookies? The section at which the link starts "The problem only happens with certain websites", suggests clearing the cache and cookies for three message types:

  • The connection was interrupted
  • The connection was reset -- isn't that similar to the message in your question?
  • The connection has timed out

Checking the proxy setting is suggested for 2 other messages, not "The connection to the server was reset":

  • The proxy server is refusing connections
  • Unable to find the proxy server


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Modified by SafeBrowser