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After updating to Firefox 9.0.1 on Mac OSX 10.6.8, Trusteer Rapport for banking has gone. I have reinstalled Rapport but is still missing. How should I do?

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  • Last reply by John99

TKFF
TKFF
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Hello. When I was on the internet with previous Firefox, there was Trusteer Rapport (A seurity software for UK banking: http://www.trusteer.com/) icon was still there. However after Firefox gave me an update alart to be 9.0.1 on Mac OSX 10.6.8 today and after I followed the update in this early evening, Trusteer Rapport is gone. I have re-installed the latest Trusteer Rapport and re-launched Firefox for several times, however, it is still missing. The Trusteer Rapport is a required security software to log in to the secure banking websites such as RBS, NatWest and HSBC (UK) etc and also it validates web security for Paypal and eBay by the Trusteer Rapport icon on Firefox, therefore I require. How should I do? I have none of other additional add-on/plug-in installed, because previous Firefox has crashed by a conflict of Trusteer Rapport and Nectar Yahoo Toolbar before. If it was a bug, please fix it asap please. Thank you.

Hello. When I was on the internet with previous Firefox, there was Trusteer Rapport (A seurity software for UK banking: http://www.trusteer.com/) icon was still there. However after Firefox gave me an update alart to be 9.0.1 on Mac OSX 10.6.8 today and after I followed the update in this early evening, Trusteer Rapport is gone. I have re-installed the latest Trusteer Rapport and re-launched Firefox for several times, however, it is still missing. The Trusteer Rapport is a required security software to log in to the secure banking websites such as RBS, NatWest and HSBC (UK) etc and also it validates web security for Paypal and eBay by the Trusteer Rapport icon on Firefox, therefore I require. How should I do? I have none of other additional add-on/plug-in installed, because previous Firefox has crashed by a conflict of Trusteer Rapport and Nectar Yahoo Toolbar before. If it was a bug, please fix it asap please. Thank you.

Chosen solution

Check you have the latest version of Trusteer installed.

I do not have my bookmarks to hand but I do seem to recall the Trusteer program sometimes causing severe problems with Firefox, (some versions could even have been blacklisted and blockedby Firefox).

You may find more info if you search the forum.

Sorry only time for a quick reply.

Read this answer in context 👍 1

All Replies (3)

John99
John99
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Suluhisho teule

Check you have the latest version of Trusteer installed.

I do not have my bookmarks to hand but I do seem to recall the Trusteer program sometimes causing severe problems with Firefox, (some versions could even have been blacklisted and blockedby Firefox).

You may find more info if you search the forum.

Sorry only time for a quick reply.

TKFF
TKFF Mwenye swali
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Thank you for your sincere help John. Yes it works again now after; I uninstalled Raport by Rapport utility, cleaned Rapport folders in system, re-installed the latest Rapport, activated at system preference, re-stated computer and then re-launched Firefox 9.0.1! Thank you again for your help, now it is solved .#)

John99
John99
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Glad to have helped