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Firefox crashes

leeperkin2
leeperkin2
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when I TRY to play Cityville on FB, I get alot of "shockwave", "flashplayer", has stopped, or it just hangs and won't do anything, then it will ask to close the tabs..I have to close out and resign back into the web page. Closing down the browser all the time is past aggervating. I have done what I felt comfortable in doing to check on the problem. I have uninstalled and reinstalled the Adobe Flash player, shockwave player, etc, and reinstalled FireFox, and checked all the plug ins, Everything is up to date from what it says. Can you please HELP????

when I TRY to play Cityville on FB, I get alot of "shockwave", "flashplayer", has stopped, or it just hangs and won't do anything, then it will ask to close the tabs..I have to close out and resign back into the web page. Closing down the browser all the time is past aggervating. I have done what I felt comfortable in doing to check on the problem. I have uninstalled and reinstalled the Adobe Flash player, shockwave player, etc, and reinstalled FireFox, and checked all the plug ins, Everything is up to date from what it says. Can you please HELP????

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: