This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

have 99% f downlaod with downthemall but cant complete download please help

  • 2 majibu
  • 2 wana tatizo hili
  • 6 views
  • Last reply by cor-el

endicott
endicott
more options

I am new to Firefox and Downthemall I have tried to download a file of 163mb have got to 99% and am now stuck on 99%. I use a data modem for connection to the internet and my signal is patchy at times.

I am new to Firefox and Downthemall I have tried to download a file of 163mb have got to 99% and am now stuck on 99%. I use a data modem for connection to the internet and my signal is patchy at times.

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Firefox 5. You are using an outdated, obsolet, unsupported version of Firefox which is no longer maintain. Please upgrade your browser to Firefox 10 and check

Make sure that you are using latest version of Downloadhelper Addon?

if this issue still occur, please also contact download helper support

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

See [/questions/761494]

  • Move the old .part partial download and the final file without the .part that has size 0 to another location.
  • Start a new download and pause it, don't close Firefox.
  • Copy the two files (.part and 0 byte final) that you moved above back to the download location to replace the new files that were created.
  • Resume the download in Firefox.