This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Crashing many times a day

  • 3 majibu
  • 20 wana tatizo hili
  • 1 view
  • Last reply by Oxylatium

more options

After the update a couple of days ago, Firefox started crashing more than once a day. I might just be using Facebook or something and it suddeny crashes... Maybe it has something to to with Java?

After the update a couple of days ago, Firefox started crashing more than once a day. I might just be using Facebook or something and it suddeny crashes... Maybe it has something to to with Java?

Chosen solution

I watched your crash report, see this bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=640904 And especially comment #31: https://bugzilla.mozilla.org/show_bug.cgi?id=640904#c31 Try with Ant Video Downloader disabled. In addition, try with FF in safe mode. If crashes stop, one of your add-on is culprit.

Read this answer in context 👍 3

All Replies (3)

more options

Suluhisho teule

I watched your crash report, see this bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=640904 And especially comment #31: https://bugzilla.mozilla.org/show_bug.cgi?id=640904#c31 Try with Ant Video Downloader disabled. In addition, try with FF in safe mode. If crashes stop, one of your add-on is culprit.

more options

Thank you very much! Apparently the crashes really had something to do with the "Ant Video Downloader" Add-On... Now Firefox has been working just fine..Do you know any other addon like that one for downloading videos ?

more options