This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox icon is missing on html files and chage like white paper icon

  • 5 majibu
  • 9 wana tatizo hili
  • 2 views
  • Last reply by jasmeet

jasmeet
jasmeet
more options

Sir/Mam,

I am using Firefox from last 7-8 years & I feel it is most comfortable browser but now I have install window7 & Firefox is default browser but it icon on html and htm files turns blank white paper after some time & its so annoying. Please help me to sort out from this problem. I have read so many articles from internet & tried but all in vain.

Sir/Mam, I am using Firefox from last 7-8 years & I feel it is most comfortable browser but now I have install window7 & Firefox is default browser but it icon on html and htm files turns blank white paper after some time & its so annoying. Please help me to sort out from this problem. I have read so many articles from internet & tried but all in vain.

Chosen solution

Hi jasmeet,

Have you checked to make sure that Firefox is still your default browser and that it is the default program to open those file types? I've also found a few articles that might help here and here.

Let me know if any of that information was useful. Hopefully it helps!

Read this answer in context 👍 0

All Replies (5)

Matt_G
Matt_G
more options

Suluhisho teule

Hi jasmeet,

Have you checked to make sure that Firefox is still your default browser and that it is the default program to open those file types? I've also found a few articles that might help here and here.

Let me know if any of that information was useful. Hopefully it helps!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to rebuild the Windows icon cache.

  • Open the Task Manager (Shift+Ctrl+ESC)
  • In the Process tab, right-click on the Explorer.exe process and select End Process.
  • Open the file picker via "File > New Task (Run)" and click the Browse button.
  • Type or Paste %USERPROFILE%\AppData\Local in the File name field (AppData is a hidden folder).
  • Select the file IconCache.db and use Delete in the right-click context menu to delete the file.
  • After the IconCache.db has been deleted, start a new explorer.exe process via "File > New Task" to get the desktop and Taskbar back.

Verify in Windows Explorer that you can see the IconCache.db file before doing the above mentioned steps because the file IconCache.db may be a hidden file.

jasmeet
jasmeet Mwenye swali
more options

Yes, Firefox is still my default browser. I have done all steps as per your instructions given in cor-el. But it makes effect for some time. I mean I am deleting IconCache.db file & it changes the html file icon for few minutes but than again it shows white paper icon.

It is my request is their another permanent solution? Why this problem is occurring? Is their any virus on my laptop? Please help me to sort this problem?

jasmeet
jasmeet Mwenye swali
more options

Yes, Firefox is still my default browser. I have done all steps as per your instructions given in cor-el. But it makes effect for some time. I mean I am deleting IconCache.db file & it changes the html file icon for few minutes but than again it shows white paper icon.

It is my request is their another permanent solution? Why this problem is occurring? Is their any virus on my laptop? Please help me to sort this problem?

jasmeet
jasmeet Mwenye swali
more options

No, this is not helpful. Please tell me another solution. This problem occurs on .html files. Firefox is my default browser.

When I do some changes. It makes effect for some time. I mean it changes the html file icon for few minutes but than again it shows white paper icon.

Why is it?