This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I open FF there is no text displaying(menus, content, etc.), and most of the window is blacked out. For example... I can is the the firefox button on the t

  • 3 majibu
  • 2 wana tatizo hili
  • 1 view
  • Last reply by EXPRuss

more options

When I open FF there is no text displaying(menus, content, etc.), and most of the window is blacked out. For example... I can see the the firefox button on the top left corner, when I go to it the drop down list drops and there is no text, if I move down the drop down I hit where there is a slide out in that drop down and no text is there. So, to start in safe mode you need to go to the firefox button, and click on start in safe mode. I can't See safe mode or click on anything were safe mode should be.

When I open FF there is no text displaying(menus, content, etc.), and most of the window is blacked out. For example... I can see the the firefox button on the top left corner, when I go to it the drop down list drops and there is no text, if I move down the drop down I hit where there is a slide out in that drop down and no text is there. So, to start in safe mode you need to go to the firefox button, and click on start in safe mode. I can't See safe mode or click on anything were safe mode should be.

All Replies (3)

more options

here is a screen shot

more options

hello, close all firefox windows & hold the shift-key while opening firefox in order to launch it in safemode. in the first dialog just choose "continue in safemode" and go to firefox > options > advanced > general. in there disable hardware acceleration, restart firefox normally again and see if this has changed anything.

also see Upgrade your graphics drivers to use hardware acceleration and WebGL

more options

thanks that worked