This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

problems with redirects

  • 3 majibu
  • 1 ana tatizo hili
  • 3 views
  • Last reply by cor-el

Bob
Bob
more options

Using Fire Fox 13.0.1 and Vista

When I attempt to log in to various accounts > I enter log in info > click log in and blank page, nothing happens - not redirecting. This is happening with email accounts, paypal account, etc. In other words no one site in particular

Never any error messages, just blank page(s) and no connection. Happens when clicking links in trusted emails as well.

Basically resorting to using IE to overcome this - which bothers me to no end.

Using Fire Fox 13.0.1 and Vista When I attempt to log in to various accounts > I enter log in info > click log in and blank page, nothing happens - not redirecting. This is happening with email accounts, paypal account, etc. In other words no one site in particular Never any error messages, just blank page(s) and no connection. Happens when clicking links in trusted emails as well. Basically resorting to using IE to overcome this - which bothers me to no end.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does this only happen with secure https connections?

Bob
Bob Mwenye swali
more options

It happens with https and http sites...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the above posted Knowledge Base article?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).