This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

where can I find my recovery key?

  • 3 majibu
  • 3 wana tatizo hili
  • 1 view
  • Last reply by cor-el

dianjen
dianjen
more options

I am running Mac OS X 10.8, I cannot find my recovery key for Sync. When I do "go to the other computer and pick sync option, it dose not provide me with "manage my account" and therefore I cannot get to my recovery key. This instruction dose not work.

I am running Mac OS X 10.8, I cannot find my recovery key for Sync. When I do "go to the other computer and pick sync option, it dose not provide me with "manage my account" and therefore I cannot get to my recovery key. This instruction dose not work.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sounds that you are currently not connected to the sync account.

Are there any other devices currently using sync where you can find the sync key in case you lost it?

Did you ever made a backup of the sync key?

dianjen
dianjen Mwenye swali
more options

I am signed in to my Firefox Sync account, I am try to re-sync the two Macs I have after upgraded them to OS X 10.8 from OS X 10.7. I cannot find the pulldown window where I supposed to see "manage my account" and "recovery key". Is this because it's not compatible to OS X10.8?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you open the Sync settings window?