This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox crshes

  • 1 jibu
  • 5 wana tatizo hili
  • 4 views
  • Last reply by user66338

saber778
saber778
more options

when i start up firefox it hangs for a few mins and then it closes and i cant get the firefox crash data from the tool becasue it wont even come up all that comes up is start in safe mode that wehn i click nothing happens and a restet firefox that i have done but which did not fix anything ..... it isnt becasue of my homepage becasue i cant even open a blank tab wthout it happening... firefox was working more thank ok for more than a good deal of time but suddenly today after my laptop crashed and had to be restarted it was on the fritz

this is the only data i can get with my noob-ish skill set but if there is anything (data) i can get without actually needing to run firefox for obv reasons just tell me and i will get it...

AppHangB1 

 Application Name:	firefox.exe
 Application Version:	15.0.1.4631
 Application Timestamp:	5047f9c5
 Hang Signature:	1f11
 Hang Type:	1
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	2057
 Additional Hang Signature 1:	1f11a812ef53b0b5ac0b7c371e9f39ce
 Additional Hang Signature 2:	3c34
 Additional Hang Signature 3:	3c349c1d00e1e0fd7952aa3ce09b8057
 Additional Hang Signature 4:	3692
 Additional Hang Signature 5:	3692dd5d7eb22f09bccd5dc127c581af
 Additional Hang Signature 6:	f4b7
 Additional Hang Signature 7:	f4b7688f5d8893888399d3492ccd6d95


any help would be appreciated and thanks in advance

when i start up firefox it hangs for a few mins and then it closes and i cant get the firefox crash data from the tool becasue it wont even come up all that comes up is start in safe mode that wehn i click nothing happens and a restet firefox that i have done but which did not fix anything ..... it isnt becasue of my homepage becasue i cant even open a blank tab wthout it happening... firefox was working more thank ok for more than a good deal of time but suddenly today after my laptop crashed and had to be restarted it was on the fritz this is the only data i can get with my noob-ish skill set but if there is anything (data) i can get without actually needing to run firefox for obv reasons just tell me and i will get it... AppHangB1 Application Name: firefox.exe Application Version: 15.0.1.4631 Application Timestamp: 5047f9c5 Hang Signature: 1f11 Hang Type: 1 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Hang Signature 1: 1f11a812ef53b0b5ac0b7c371e9f39ce Additional Hang Signature 2: 3c34 Additional Hang Signature 3: 3c349c1d00e1e0fd7952aa3ce09b8057 Additional Hang Signature 4: 3692 Additional Hang Signature 5: 3692dd5d7eb22f09bccd5dc127c581af Additional Hang Signature 6: f4b7 Additional Hang Signature 7: f4b7688f5d8893888399d3492ccd6d95 any help would be appreciated and thanks in advance

All Replies (1)

user66338
user66338
more options

Certain problems can be solved by performing a Clean reinstall. Please follow these steps one by one and tell us if it helped:

  1. Download the latest Firefox from http://www.mozilla.com
  2. Close all Firefox windows by going to File > Exit, confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox.

IMPORTANT: The uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option.

Once this is done:

  1. Go to Start > Run, enter %PROGRAMFILES% in the textbox and press Enter. An Explorer window should open.
  2. In the Explorer window, see if you can find a Mozilla Firefox folder. If you do, right-click it and select Delete. Confirm that you want to move the folder to the trash.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!