This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When trying to open a link in the page I am on and open it in a new Tab the browser stops responding.

  • 2 majibu
  • 3 wana tatizo hili
  • 7 views
  • Last reply by Asseance

Asseance
Asseance
more options

I open the browser and the Hime Page opens as expected. When I open a link to an item or article on the page in a new Tab Firefox stops responding and thye top line on the screen shows that to be the case. The only way to resolve the issue is to exit or close Firefox and start again. This has just started yesterday (Oct 12) as before that the process worked fine.

When I open a new Tab and then type in a new web site it will open and allow access with no problem, provided I have not open a link as outlined in the first paragraph. I can open several tabs in this manner and Firefox works as expected. But if I try to link from any page and open in a new Tab i get the "not responding" situation again.

After closing Firefox so I can restart it, the browser will open but the first screen will be a blank tab rather than my home page. I can open web sites and Firefox proceeds as expected as long as I do not try to open a link from within the page in a new Tab. I get the same "Not responding" situation.

If I immediately close Firefox after it opens without my homepage and then restart it then my home page will open as expected.

I have not made any changes to programs or setups in Firefox or on my computer in the immediate time before the problem started.

I open the browser and the Hime Page opens as expected. When I open a link to an item or article on the page in a new Tab Firefox stops responding and thye top line on the screen shows that to be the case. The only way to resolve the issue is to exit or close Firefox and start again. This has just started yesterday (Oct 12) as before that the process worked fine. When I open a new Tab and then type in a new web site it will open and allow access with no problem, provided I have not open a link as outlined in the first paragraph. I can open several tabs in this manner and Firefox works as expected. But if I try to link from any page and open in a new Tab i get the "not responding" situation again. After closing Firefox so I can restart it, the browser will open but the first screen will be a blank tab rather than my home page. I can open web sites and Firefox proceeds as expected as long as I do not try to open a link from within the page in a new Tab. I get the same "Not responding" situation. If I immediately close Firefox after it opens without my homepage and then restart it then my home page will open as expected. I have not made any changes to programs or setups in Firefox or on my computer in the immediate time before the problem started.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
Asseance
Asseance Mwenye swali
more options

I reset Firefox based on the information in the Help files. Initially, it did not appear to have resolved the problem as the "non responding" situation I first outlined still occurred. I got the response from Cor-el and was set to try it and the problem which I reported was gone. So far it has not re surfaced so at this point I am not sure what caused the problem in the first place. Unless it happens again I am not going to try to solve a problem that I cannot now duplicate.