Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

download spead is slower than upload speed with high speed internet

tcaucutt
tcaucutt
more options

Wireless lap top computer: Internet speed to this computer is about 18mb up load 3mb. runs great

PC computer: I have been having problems with downing loading short video such as a YouTube. I have tested cables for modem and router. For this computer I have less then 1mb download and 2.3mb upload. Defrag, cookies, disc, all are as they should be, 4 ram, and Charter Security Suite up to date.

Is it possible Mozilla is part of the problem with the PC slow download and higher up-load?

Wireless lap top computer: Internet speed to this computer is about 18mb up load 3mb. runs great PC computer: I have been having problems with downing loading short video such as a YouTube. I have tested cables for modem and router. For this computer I have less then 1mb download and 2.3mb upload. Defrag, cookies, disc, all are as they should be, 4 ram, and Charter Security Suite up to date. Is it possible Mozilla is part of the problem with the PC slow download and higher up-load?

Chosen solution

If you are using a Flash-based speed test, you may need to optimize Flash first before you get useful results in the test. Check out this thread: Firefox too slow to respond.

Regarding video downloads, also make sure you are fully up-to-date with your RealNetworks software.

Read this answer in context 👍 3

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Suluhisho teule

If you are using a Flash-based speed test, you may need to optimize Flash first before you get useful results in the test. Check out this thread: Firefox too slow to respond.

Regarding video downloads, also make sure you are fully up-to-date with your RealNetworks software.