This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Google logo repeatedly dissappears.

  • 4 majibu
  • 4 wana tatizo hili
  • 1 view
  • Last reply by swiltheone

swiltheone
swiltheone
more options

I will randomly open my homepage, www.google.com, and the "google" is not there. Just a small black word google. Right clicking to view image gets this error, "Firefox can't find the file at http://www.google.com/images/srpr/logo4w.png". Restarting machine will fix. Have cycled through all plugins and add-ons, nothing there is culprit. Running in firefox safe mode gives no fix. Sometimes, image rich websites do not display correctly as well, i.e. Ebay. Please help!!!

I will randomly open my homepage, www.google.com, and the "google" is not there. Just a small black word google. Right clicking to view image gets this error, "Firefox can't find the file at http://www.google.com/images/srpr/logo4w.png". Restarting machine will fix. Have cycled through all plugins and add-ons, nothing there is culprit. Running in firefox safe mode gives no fix. Sometimes, image rich websites do not display correctly as well, i.e. Ebay. Please help!!!

All Replies (4)

ShellHacker
ShellHacker
more options

The best would be to download the latest version and have a fresh install. You can Get Firefox Here

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
swiltheone
swiltheone Mwenye swali
more options

All of those options have been previously attempted. Failed to mention I have cleared cache and cookies.

swiltheone
swiltheone Mwenye swali
more options

I solved the problem after several months of trouble: In firefox options/advanced/connection settings, use system proxy settings was checked. We have no proxy requirements so I checked use no proxy. Everything works great now.