This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

video is jerky on hbogo

  • 4 majibu
  • 29 wana tatizo hili
  • 1 view
  • Last reply by cor-el

alanamar
alanamar
more options

Whenever I try to play anything on HBOGO the video is continuously jerky or hesitant throughout.

It only happens on HBOGO and it's quite unwatchable.

Chrome won't play anything at all there, it comes up with an error message.

I would try to contact tech support at HBO but they either don't provide it or would rather not hear from anybody.

It happens in Safe Mode and it happens with a new profile.

You are my only hope!

Whenever I try to play anything on HBOGO the video is continuously jerky or hesitant throughout. It only happens on HBOGO and it's quite unwatchable. Chrome won't play anything at all there, it comes up with an error message. I would try to contact tech support at HBO but they either don't provide it or would rather not hear from anybody. It happens in Safe Mode and it happens with a new profile. You are my only hope!

All Replies (4)

CoryGoulding
CoryGoulding
more options

Did you try updating your flash player?

kobe
kobe
more options

Seems like its a HBO server issue as you can reproduce problems on other browsers.

alanamar
alanamar Mwenye swali
more options

Yes I tried updating Flash. I uninstalled it using their own uninstaller and then re-installed it. No luck.

Yes, it seems like an HBO issue, but I can't believe I'm the only one having it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you pause the player in case that allows to buffer a larger part of the video?

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin