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Video and audio players will not show in Firefox. Players show in Safari and Chrome. (Mac computers). Do I need a plug-in?

  • 2 majibu
  • 19 wana tatizo hili
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  • Last reply by cor-el

NickWar
NickWar
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Tested on 3 apple mac computers:

Mac Pro, Mini Mac and Macbook Pro.

Each computer running Mountain Lion and Firefox 11.8.800.94

Video and audio players not showing on website (video player is JWPlayer)

Error on video player placeholder says 'No video with supported format and MIME type found'

When the same site is access via either Chrome or Safari then the video and audio players show with all of the controls.

Tested on 3 apple mac computers: Mac Pro, Mini Mac and Macbook Pro. Each computer running Mountain Lion and Firefox 11.8.800.94 Video and audio players not showing on website (video player is JWPlayer) Error on video player placeholder says 'No video with supported format and MIME type found' When the same site is access via either Chrome or Safari then the video and audio players show with all of the controls.

All Replies (2)

kobe
kobe
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See

AND

Seems like you have all the plugins you need.... also attempt to troubleshoot the mimetypes.rdf file in the profile folder...

See: http://kb.mozillazine.org/MimeTypes.rdf

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You get this error if the video tag is used and not an object or embed tag that specifies a Flash player.
So this doesn't look like a problem with the Flash player as it is most likely not used in this case.
If there is fall back code to use a Flash player then it isn't working.

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"