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firefeox update 24 , becomes black when restoring the windows and also is blocking the close and minimize butons . How to FIX ?

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  • Last reply by Ed

nexh.ahmeti
nexh.ahmeti
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Recently I have updatet to ff verzion 24 , since then Im experiencing that problem as i mentioned in a question.

Recently I have updatet to ff verzion 24 , since then Im experiencing that problem as i mentioned in a question.

Chosen solution

Hello,

Please open Firefox in Safe Mode and see if the problem still occurs. You can launch Firefox into Safe Mode directly by holding down the Shift key when opening Firefox.

Click the 'Start in Safe Mode' button. NOT the 'Reset' button.

Diagnose Firefox issues using Troubleshoot Mode

If the problem does not occur in Safe Mode then come out of safe mode and then continue following the instructions to identify the setting or add-on that is causing the problem. I would start by disabling hardware acceleration to see if that is the cause.

If the problem does occur in Safe Mode then I suggest doing a Firefox Reset. This will return Firefox to its default settings. You personal information will be saved (bookmarks etc) but you will need to reinstall your add-ons.

Refresh Firefox - reset add-ons and settings

I hope this helps. Let me know if not.

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All Replies (1)

Ed
Ed
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Suluhisho teule

Hello,

Please open Firefox in Safe Mode and see if the problem still occurs. You can launch Firefox into Safe Mode directly by holding down the Shift key when opening Firefox.

Click the 'Start in Safe Mode' button. NOT the 'Reset' button.

Diagnose Firefox issues using Troubleshoot Mode

If the problem does not occur in Safe Mode then come out of safe mode and then continue following the instructions to identify the setting or add-on that is causing the problem. I would start by disabling hardware acceleration to see if that is the cause.

If the problem does occur in Safe Mode then I suggest doing a Firefox Reset. This will return Firefox to its default settings. You personal information will be saved (bookmarks etc) but you will need to reinstall your add-ons.

Refresh Firefox - reset add-ons and settings

I hope this helps. Let me know if not.