This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps losing sync settings and asks me to set up sync after every restart

  • 2 majibu
  • 21 wana tatizo hili
  • 12 views
  • Last reply by euterpe

euterpe
euterpe
more options

I set up firefox sync and it seems to work for a while. After a time the File menu shows "Set up Sync..." instead of sync now. If I try to set it up it says my email address already in use. In the end I have to delete my sync account and start fresh on all my computers.

Question: Why does firefox keep losing my sync settings and asking me to set up sync all over again?

I set up firefox sync and it seems to work for a while. After a time the File menu shows "Set up Sync..." instead of sync now. If I try to set it up it says my email address already in use. In the end I have to delete my sync account and start fresh on all my computers. Question: Why does firefox keep losing my sync settings and asking me to set up sync all over again?

All Replies (2)

Ram
Ram
more options

I think you are not loosing anything. In "Set Up Sync...", go to "I have an account" then give here the code which you get from your previous system.

euterpe
euterpe Mwenye swali
more options

hi gurumukhi,

Thanks for the reply but I think you misunderstand the problem. I'm not asking how to set sync up again, I'm asking why Firefox keeps losing the sync settings in the first place. It often gets lost on all 3 of my computers so even your suggested solution doesn't always work and the only way out is to delete the account on Mozilla's website and set it up on all the computers from scratch.

I thought about this a bit more and it seems the one constant in causing FF to lose the sync information is that it happens soon after a FF version upgrade. This is recent as of about v22 or so - used to work perfectly before then.

If anyone knows of a solution that would be great.

Thanks