Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am a developer forgot my password and password reset email wasn't received

  • 2 majibu
  • 1 ana tatizo hili
  • 4 views
  • Last reply by zimous

zimous
zimous
more options

Hi, we got a plugin developer account on https://addons.mozilla.org/en-US/firefox/users/login?to=/en-US/developers/addons

Unfortunately we forgot the password and tried to retrieve it via the password reset, but the email to reset password wasn't delivered. Tried few times today and yesterday. Our account email address is: marketing@avast.com

Thanks for your help.

Hi, we got a plugin developer account on https://addons.mozilla.org/en-US/firefox/users/login?to=/en-US/developers/addons Unfortunately we forgot the password and tried to retrieve it via the password reset, but the email to reset password wasn't delivered. Tried few times today and yesterday. Our account email address is: marketing@avast.com Thanks for your help.

Chosen solution

The Addons support forum is separate from the Mozilla products support forum. https://forums.mozilla.org/addons/

Try posting in the AMO Feedback and Support forum.

Read this answer in context 👍 0

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Suluhisho teule

The Addons support forum is separate from the Mozilla products support forum. https://forums.mozilla.org/addons/

Try posting in the AMO Feedback and Support forum.

zimous
zimous Mwenye swali
more options

Hi, that was my first idea, but then I realized that I need to sign-in to post a question...;-( and if I cannot access my account.. At worst I will create a new one just for posting the question.

Martin