This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Stupid support people - Sorry!

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 16 views
  • Last reply by Moses

I did NOT ask how to GET a screenshot! I asked how do I send YOU...SUPPORT my screenshots for a question to be answered. Below is the reply I got:


Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem? Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. Thank you! Tyler Downer Jun 13, 2014 5:36:17 AM

I already have the screenshots...I want to send them to YOU! How can I do that?

I did NOT ask how to GET a screenshot! I asked how do I send YOU...SUPPORT my screenshots for a question to be answered. Below is the reply I got: Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem? Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem. Thank you! Tyler Downer Jun 13, 2014 5:36:17 AM I already have the screenshots...I want to send them to YOU! How can I do that?

All Replies (1)

So you opened a new question to call US stupid because you can't follow clear directions?

Please READ.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. You've taken a screenshot, I've assumed. There's a Browse button UNDER this reply box. Click it, select your image. Post Reply. Done.

Please continue at /questions/1006059. Also, please be nice to other users. We're trying to help you .If you don't understand, ask us to clarify.

Closing this thread