This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Brother Printer will now print the first or sometimes the second page of a four page document. Tried a different new Brother printer. Same problem.

In the past, the same printer would print only half of the first page of the email. Now I am trying to print four page statements from Chase Bank online account.

In the past, the same printer would print only half of the first page of the email. Now I am trying to print four page statements from Chase Bank online account.

All Replies (1)

Some style rules that work fine on screen cause problems for Firefox when paginating, with content sliding out of position, getting cut off, or generating extra pages. For best results, look for a special "printable" layout for your email messages. There may be a link for this, or an icon, or a menu items (e.g., on a ... menu). If it's a commonly used site, someone may know exactly where it is.

For statements, often these are in PDF format and you may get better results as follows:

  • If you are using Adobe's PDF plugin, use its print icon (floating toolbar) instead of Firefox's print button.
  • If you are using Firefox's built-in PDF viewer, try opening the PDF in your regular PDF viewing application instead of printing it from Firefox. You can use the download icon on the black toolbar above the document (below the regular toolbar area) to do that.