Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't turn off new message sound in 31.3.0: prefs checkbox has no effect

  • 2 பதிலளிப்புகள்
  • 29 இந்த பிரச்னைகள் உள்ளது
  • 8 views
  • Last reply by Ville

After installing this update I was surprised to hear an alert sound on each arrival of a new mail message. The related checkbox (General::Play a sound) has no effect; I get the sound whether the box is checked or unchecked. After changing the setting quitting and restarting the app has no effect.

Mac OS 10.9.5

After installing this update I was surprised to hear an alert sound on each arrival of a new mail message. The related checkbox (General::Play a sound) has no effect; I get the sound whether the box is checked or unchecked. After changing the setting quitting and restarting the app has no effect. Mac OS 10.9.5

brec மூலமாக திருத்தப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

I wonder if this is line in unix versions where the system sound overrides Thunderbird. After all OSX is descended from BSD unix. Check that OSX is not set to play a sound.

Read this answer in context 👍 3

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

I wonder if this is line in unix versions where the system sound overrides Thunderbird. After all OSX is descended from BSD unix. Check that OSX is not set to play a sound.

As some have noticed and posted other issues, [https://support.mozilla.org/questions/1038464], [https://support.mozilla.org/questions/1038142] , this relates to the Notification.

The notification is behind the sound and is controlled by System Preferences --> Notifications --> Thunderbird --> "Play sound for notifications". Tick that off and that's it.