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i cant receive email from my mothers email and cant receive pic messages from my phone but was able to before

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  • Last reply by user01229325

davenshade
davenshade
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about 5 months ago my email stopped receiving emails from my mothers email account she can get them from me but i dont receive any thing from her. my email also stopped receiving picture messages from my cell phone it receives text messages from my phone but not picture messages it used to but for some reason it stopped i can receive text a pic messages from any other source just not those two please help

about 5 months ago my email stopped receiving emails from my mothers email account she can get them from me but i dont receive any thing from her. my email also stopped receiving picture messages from my cell phone it receives text messages from my phone but not picture messages it used to but for some reason it stopped i can receive text a pic messages from any other source just not those two please help

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user01229325
user01229325
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If you log into your account at your providers webmail page are the missing messages in the inbox there? Thunderbird downloads messages form your inbox on your providers server. If the messages do not make it into your server inbox Thnuderbird can do nothing about that. Check the Spam folder on the server. Maybe your provider is filtering the missing messages into that folder.