This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I contact a Help person because my efforts with the communituy have not worked?

  • 4 பதிலளிப்புகள்
  • 3 இந்த பிரச்னைகள் உள்ளது
  • 2 views
  • Last reply by FWNamdlo

I upgraded to 31.5. I can no longer send email. The error message, in various attempts, is that the effort to send a message from outgoing server: smtp.mycci.net has failed as it has timed out.

I upgraded to 31.5. I can no longer send email. The error message, in various attempts, is that the effort to send a message from outgoing server: smtp.mycci.net has failed as it has timed out.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks, Zenos, for the useful suggestions. I found additional problems with Thunderbird for me and have decided that I must go to another email system.

Read this answer in context 👍 0

All Replies (4)

This is your first message to this forum, with your current identity. If you have posted previously under a different identity, then a link to your earlier posting(s) may be useful.

You have told us virtually nothing about your system. The easiest thing to do may be to go to Help in Thunderbird, then Troubleshooting Information. Clear the checkbox for "include account names", click "Copy text to clipboard" and then paste into your next posting here.

Do you use a firewall? If so, has it been set to permit Thunderbird? Does the problem persist in Thunderbird's Safe Mode? Or in your operating system's Safe Mode?

FWNamdlo said

I upgraded to 31.5. I can no longer send email. The error message, in various attempts, is that the effort to send a message from outgoing server: smtp.mycci.net has failed as it has timed out.

Zenos said

This is your first message to this forum, with your current identity. If you have posted previously under a different identity, then a link to your earlier posting(s) may be useful. You have told us virtually nothing about your system. The easiest thing to do may be to go to Help in Thunderbird, then Troubleshooting Information. Clear the checkbox for "include account names", click "Copy text to clipboard" and then paste into your next posting here. Do you use a firewall? If so, has it been set to permit Thunderbird? Does the problem persist in Thunderbird's Safe Mode? Or in your operating system's Safe Mode?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks, Zenos, for the useful suggestions. I found additional problems with Thunderbird for me and have decided that I must go to another email system.