This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how to restore files from Carbonite

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by christ1

joetempler
joetempler
more options

My computer crashed and I had to reinstall my software. I previously had not backed things up on Mozbackup, but Carbonite backed my files up. now, can you tell me the procedure to restore my addresses and other files from carbonite's backup?

My computer crashed and I had to reinstall my software. I previously had not backed things up on Mozbackup, but Carbonite backed my files up. now, can you tell me the procedure to restore my addresses and other files from carbonite's backup?

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

You'll need to restore the Thunderbird profile from the backup. Check this article for more information on the profile location for MacOS. http://kb.mozillazine.org/Profile_folder_-_Thunderbird#Mac_OS_X How exactly this is done with Carbonite I have no idea.