This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I get Firefox to load google pages?

Doublej808
Doublej808
more options

I upgraded to windows 10, downloaded the new Firefox for windows 10. Every webpage I try to go to except mozillas makes me make a security exception because a cert is wrong. When going to google sites it won't let me even make an exception. How do I fix this?

I upgraded to windows 10, downloaded the new Firefox for windows 10. Every webpage I try to go to except mozillas makes me make a security exception because a cert is wrong. When going to google sites it won't let me even make an exception. How do I fix this?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Usually this is caused by Firefox not being set up to work with your security software. Due to changes in Windows 10, you may have updated Avast, Kaspersky, ESET or BitDefender to a new version. Do you use one of those? To see whether that is the issue, try returning to a site where you saved an exception and then: click the padlock in the address bar (or gray warning triangle, as the case may be), click More Information, then click View Certificate. In the section labeled "Issued by" does it mention your security software? If so, which one is it?