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Firefox crashes immediately in all scenarios

  • 3 பதிலளிப்புகள்
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 2 views
  • Last reply by jscher2000 - Support Volunteer

Chanc2g
Chanc2g
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I have used FireFox for years--and it has been fine after the Windows 10 upgrade, earlier this month.

Today FIREFOX immediately opens the Crash Reporter window on startup. Tried it over and over, with reboots. Couldn't open it in Safe Mode--again Crash Reporter immediately appears.

I backed up my PROFILE--and erased the file.

Tried reinstalling after uninstalling---Crash Reporter immediately appears after installation is finished. I've tried reinstalling five times. Once I tried installing on an alternate drive...same result: Crash Reporter immediately appears.

Latest Crash Report ID: Crash ID: bp-3d988091-cab1-4a05-a16f-8a7832150923

I have used FireFox for years--and it has been fine after the Windows 10 upgrade, earlier this month. Today FIREFOX immediately opens the Crash Reporter window on startup. Tried it over and over, with reboots. Couldn't open it in Safe Mode--again Crash Reporter immediately appears. I backed up my PROFILE--and erased the file. Tried reinstalling after uninstalling---Crash Reporter immediately appears after installation is finished. I've tried reinstalling five times. Once I tried installing on an alternate drive...same result: Crash Reporter immediately appears. Latest Crash Report ID: Crash ID: bp-3d988091-cab1-4a05-a16f-8a7832150923

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Sorry to hear about the crashes, and thank you for the crash report ID.

The crash "signature" in your report has been linked to a problem involving Applian Technologies' Freecorder program in combination with popular security software (e.g., Norton, which you seem to be running).

If you have the Freecorder program and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

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All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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தீர்வு தேர்ந்தெடுக்கப்பட்டது

Sorry to hear about the crashes, and thank you for the crash report ID.

The crash "signature" in your report has been linked to a problem involving Applian Technologies' Freecorder program in combination with popular security software (e.g., Norton, which you seem to be running).

If you have the Freecorder program and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

Chanc2g
Chanc2g கேள்வியின் உரிமையாளர்
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YES! YES! YES!! This is amazing--truly.

I uninstalled my PROFILE and uninstalled FIREFOX over five times this morning.

Following you instructions, and rebooting, now FIREFOX is back in my START menu---like before--and it's as if I didn't do anything to the program at all! How is this possible? Five uninstalls and reinstalls--and no changes??!

Magic--black or white??

I'm happy.

Chanc2g மூலமாக திருத்தப்பட்டது

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I'm happy to see you're happy, and thank you for reporting back.