This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I tried to install two more accounts with mozbackup while i already use 3 accounts. i replaced everything and now i can not restore my previous accounts

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by peteseim

I already had a thunderbird with 2 pop3 accounts and a different type mail. I wanted to add 2 more accounts from 2 different pc's and i backed them up through moz backup. Then i tried to restore them to my thunderbird (the one i use the 3 mail accounts) and the new restore, deleted everything. Then i deleted the new account and tried to restore my latest backup, but the new email account always appears. i need to restore to my previous situation. thank you

I already had a thunderbird with 2 pop3 accounts and a different type mail. I wanted to add 2 more accounts from 2 different pc's and i backed them up through moz backup. Then i tried to restore them to my thunderbird (the one i use the 3 mail accounts) and the new restore, deleted everything. Then i deleted the new account and tried to restore my latest backup, but the new email account always appears. i need to restore to my previous situation. thank you

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Unless you have a backuppeteseim said

i need to restore to my previous situation. thank you

I do not think that is the case, I think a little lesson on profiles might just help more than anything else, as I think Mozbackup is add-in each of these "acounts" as a distinct profile and setting it as default. So I think you now have two or even three profiles. The issue will be to tell Thunderbird about them.

On the toolbar > Help > troubleshooting information and press the show button in the profile section.

in Windows explorer go up one level in the folders.to the folder profiles. Here I expect there to be multiple folder. If that is the case continue below.

         -----------ooO0Ooo-----------

Go to the add-on manager On the toolbar then  Add-ons


In the box to the right enter profile in the search box. That should locate the add-on ProfileSwitcher. Install it.

On the toolbar you will have two new entries,

Launch another profile and open profile manager.

Use the launch another profile menu. Are there options there for more than one profile? Select another

Any new profile you open will not have the switch profile menu items, so you will have to go through the adding of the add-on again for each profile.

I can not tell you which profile folder will be the one you like as "as before" you will have to just try them out and find the one you consider "yours".

Assuming that fixed it, what exactly are you trying to achieve? You may be able to "merge" mail from one profile into another, but it is a manual process using the import export tools add-on.

https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/

But it is not a one click process by any stretch of the imagination.

Read this answer in context 👍 1

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Unless you have a backuppeteseim said

i need to restore to my previous situation. thank you

I do not think that is the case, I think a little lesson on profiles might just help more than anything else, as I think Mozbackup is add-in each of these "acounts" as a distinct profile and setting it as default. So I think you now have two or even three profiles. The issue will be to tell Thunderbird about them.

On the toolbar > Help > troubleshooting information and press the show button in the profile section.

in Windows explorer go up one level in the folders.to the folder profiles. Here I expect there to be multiple folder. If that is the case continue below.

         -----------ooO0Ooo-----------

Go to the add-on manager On the toolbar then  Add-ons


In the box to the right enter profile in the search box. That should locate the add-on ProfileSwitcher. Install it.

On the toolbar you will have two new entries,

Launch another profile and open profile manager.

Use the launch another profile menu. Are there options there for more than one profile? Select another

Any new profile you open will not have the switch profile menu items, so you will have to go through the adding of the add-on again for each profile.

I can not tell you which profile folder will be the one you like as "as before" you will have to just try them out and find the one you consider "yours".

Assuming that fixed it, what exactly are you trying to achieve? You may be able to "merge" mail from one profile into another, but it is a manual process using the import export tools add-on.

https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/

But it is not a one click process by any stretch of the imagination.