This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unified inbox pane displays icons instead of message list

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 2 views
  • Last reply by JK2016

The right hand pane of my unified inbox initially displays the list of messages but as the mouse cursor moves over them the message details disappear and each line in the correspondents column is replaced by a string of icons (reply, reply all, forward, delete, etc.). I have installed the latest update but the problem is still there. If I click my account folders the email list displays correctly. Then if I click on my unified inbox again the emails display correctly until the cursor moves over them which causes them to individually change to icons and no previews.

The right hand pane of my unified inbox initially displays the list of messages but as the mouse cursor moves over them the message details disappear and each line in the correspondents column is replaced by a string of icons (reply, reply all, forward, delete, etc.). I have installed the latest update but the problem is still there. If I click my account folders the email list displays correctly. Then if I click on my unified inbox again the emails display correctly until the cursor moves over them which causes them to individually change to icons and no previews.
Attached screenshots

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks Tonnes, With some random experimentation I have fixed the problem. Guessing that it may be due a corrupted data file I renamed my unified inbox to generate another file. This produced two identical unified inboxes, both working correctly! After restarting tb the duplicate disappeared leaving everything as it used to be. Success!

Read this answer in context 👍 0

All Replies (2)

Though I see a little resemblance with bug 792691, if this happens when hovering the mouse over messages originally displayed properly when entering the view, that may indicate some graphics related issue, not something changing intentionally.

Does the issue also occur in Thunderbird Safe Mode (aka Help > Restart with add-ons disabled) so an add-on could cause it? Also try disabling hardware acceleration in Options > Advanced pane > General tab, bottom option.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Thanks Tonnes, With some random experimentation I have fixed the problem. Guessing that it may be due a corrupted data file I renamed my unified inbox to generate another file. This produced two identical unified inboxes, both working correctly! After restarting tb the duplicate disappeared leaving everything as it used to be. Success!