This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 8 views
  • Last reply by philipp

janvermant
janvermant
more options

Firefox repeatedly crashes upon waking up from sleep. I have a nesw macbook pro, late 2016 It doesn't seem to happen in safe mode.

ID: 6126fc6d-cb92-4d04-b29b-54a602170106 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

version 50.1.0 Build ID 20161208153507 "processor_ip-172-31-40-170_1317; MozillaProcessorAlgorithm2015; MDSW failed on 'timeout -s KILL 600 /data/socorro/stackwalk/bin/stackwalker --raw-json /tmp/6126fc6d-cb92-4d04-b29b-54a602170106.Thread-7.TEMPORARY.json --symbols-url https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1 --symbols-url https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-private/v1 --symbols-cache /mnt/symbols/cache --symbols-tmp /mnt/symbols/tmp /home/socorro/temp/6126fc6d-cb92-4d04-b29b-54a602170106.upload_file_minidump.TEMPORARY.dump 2> /dev/null': ERROR_NO_MINIDUMP_HEADER; MDSW did not identify the crashing thread; exploitability information missing; no 'topmost_file' name because crash_info is missing; CSignatureTool: No signature could be created because we do not know which thread crashed; skunk_classifier: reject - not a plugin hang"

Firefox repeatedly crashes upon waking up from sleep. I have a nesw macbook pro, late 2016 It doesn't seem to happen in safe mode. ID: 6126fc6d-cb92-4d04-b29b-54a602170106 Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER version 50.1.0 Build ID 20161208153507 "processor_ip-172-31-40-170_1317; MozillaProcessorAlgorithm2015; MDSW failed on 'timeout -s KILL 600 /data/socorro/stackwalk/bin/stackwalker --raw-json /tmp/6126fc6d-cb92-4d04-b29b-54a602170106.Thread-7.TEMPORARY.json --symbols-url https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-public/v1 --symbols-url https://s3-us-west-2.amazonaws.com/org.mozilla.crash-stats.symbols-private/v1 --symbols-cache /mnt/symbols/cache --symbols-tmp /mnt/symbols/tmp /home/socorro/temp/6126fc6d-cb92-4d04-b29b-54a602170106.upload_file_minidump.TEMPORARY.dump 2> /dev/null': ERROR_NO_MINIDUMP_HEADER; MDSW did not identify the crashing thread; exploitability information missing; no 'topmost_file' name because ''crash_info'' is missing; CSignatureTool: No signature could be created because we do not know which thread crashed; skunk_classifier: reject - not a plugin hang"

All Replies (1)

philipp
philipp
  • Moderator
more options

hi, this is a bug in mac os x leading to a crash of firefox when the machine wakes from sleep. we are waiting for the general release of osx 10.12.3 to get this fixed. you may also follow along in bug 1320048 where we are tracking the issue.