This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Import tools grayed out even after installing Add-on as suggested

  • 9 பதிலளிப்புகள்
  • 4 இந்த பிரச்னைகள் உள்ளது
  • 10 views
  • Last reply by JohnTCT

Installed Tbird Installed Import/Export Add-On Went to Tools > Import/Export and all Import items are grayed out. Also could not create a new file: File > New > Folder. Nothing under "All Folders"

Maybe that is why I can't import? Thanks for any help, John Windows 7 Desktop Currently using: Windows Live Mail 2012

Installed Tbird Installed Import/Export Add-On Went to Tools > Import/Export and all Import items are grayed out. Also could not create a new file: File > New > Folder. Nothing under "All Folders" Maybe that is why I can't import? Thanks for any help, John Windows 7 Desktop Currently using: Windows Live Mail 2012

தீர்வு தேர்ந்தெடுக்கப்பட்டது

No folders. Even when I click on "All Folders" there is nothing.

Read this answer in context 👍 0

All Replies (9)

Can you select Local Folders, then create a new folder from File/New Folder, then select the new subfolder, then Tools/ImportExportTools...?

I have no menu for local folders. Just File>New>Folder

Local Folders is an account within Thunderbird and should appear in the Folder Pane obscured by the menu drop down.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

No folders. Even when I click on "All Folders" there is nothing.

Do you have an account set up? Start from File/New/Existing Mail Account, and after setup, you should see Local Folders in the Folder Pane under the account folders.

Just set-it up and it worked. Thanks sfhowes.

2 Questions: 1. Do I have to enter each email account (I have 15) separately?

2. Is transferring contacts from Windows Live Mail 2012 easy? John

re :1. Do I have to enter each email account (I have 15) separately? Yes, as each will have it's own UserName = full email address and Password. They may be using different servers and you may have some you want as pop mail accounts and othersw as imap mail accounts.

re:Is transferring contacts from Windows Live Mail 2012 easy? Export address book as a .csv file. You could modify the column headers to match the ones used by Thunderbird to make things easier. You can open .csv files using eg: MSExcel This is alink to info on names used by Thunderbird. http://kb.mozillazine.org/Import_address_list_from_text_file

In Thunderbird Tools > Import (either via Menu Bar or within 'address Book') select 'Address books and click on Next Select: 'Text File (LDIF, .tab, .csv, .txt)' and click on Next

Locate the .csv file and click on Open Then you map the .csv column headers to the ones used in Thunderbird.

Example images below