This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I would like to play Amazon video with Firefox on my new laptop computer. Firefox version, plugins and settings on the new one are identical to those on my old

Rapidspud
Rapidspud
more options

I would like to play Amazon video with Firefox on my new laptop computer. Firefox version, plugins and settings on the new one are identical to those on my old computer, which plays Amazon videos just fine. Both are running Windows 7, Only difference is the new one is a Lenovo and the old one is a Dell. Don't understand why it says there is a digital rights error on the new computer and won't play the videos. Thanks. Steve

I would like to play Amazon video with Firefox on my new laptop computer. Firefox version, plugins and settings on the new one are identical to those on my old computer, which plays Amazon videos just fine. Both are running Windows 7, Only difference is the new one is a Lenovo and the old one is a Dell. Don't understand why it says there is a digital rights error on the new computer and won't play the videos. Thanks. Steve

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Firefox should automatically download a plugin called Widevine when you access video that has DRM protection. More info in this article: Watch DRM content on Firefox. Some users see a message indicating Firefox is going to install Widevine but it never actually works. To be honest, I've been skipping over those threads, so I don't know the workaround for that, if that is the situation you have.