Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot organize messages into threads (proton mail)

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 3 views
  • Last reply by Zenos

Hello!

For some reason I cannot get my Proton Mail account in Thunderbird to display messages in threads. I can sort messages by thread in my Gmail account with no issues, so I find this quite strange.

I'm just going to View > sort by > threaded. I've tried toggling it on and off and restarting the app to no avail.

Any help would be greatly appreciated.

Hello! For some reason I cannot get my Proton Mail account in Thunderbird to display messages in threads. I can sort messages by thread in my Gmail account with no issues, so I find this quite strange. I'm just going to View > sort by > threaded. I've tried toggling it on and off and restarting the app to no avail. Any help would be greatly appreciated.

All Replies (1)

I use some newsgroups which accept postings either via newsreaders or email. Under these circumstances, it's not surprising that messages don't always get connected together in threads.

If the server doesn't add or process the necessary data to allow messages to be threaded, they will all appear as standalone messages and cannot be threaded. Is it possible the Proton system simply doesn't support or recognise threading?

Formally, threading is best implemented by using message id data. ISTR that Thunderbird has an option to do threading based on the subject. You can imagine that this can be a little fragile given that message subjects can be changed ad hoc. But do you think threading by subject might be worth a try?

http://kb.mozillazine.org/Stop_threading_by_subject

Some alternative ideas here:

https://askubuntu.com/questions/71339/email-threads-by-subject-in-thunderbird-just-as-in-gmail

Horses for courses; neither Unified Folders nor Gmail Conversations suit my taste or needs.