The default is to have a separate folder for each account and every folder has the Inbox and other related folders for that account. You have to enable Global Inbox to combine them http://kb.mozillazine.org/Global_Inbox Did you change the default?

Thanks for trying to help.

I got into account settings but can't get to the "global inbox" area - I just can't find it anywhere.

For some reason, I am still getting emails from two accounts (located on the same server) sent to both of the two inboxes.

I'm also having problems getting email to send:

Sending of the message failed. The Kerberos/GSSAPI ticket was not accepted by the Outgoing server (SMTP) smtp.abcdefghijk.com. Please check that you are logged in to the Kerberos/GSSAPI realm

I am a neophyte. Just trying to learn and get this going. Thanks for any help you can offer.

Kerberos/GSSAPI is a type of Authentication. Either your provider does not support it or they do and you do not know how to use it. Most likely the first choice. Change Authentication for the SMTP server to normal password and see if it works.

If you go to your providers webmail site and look at the In boxes for each account are the messages mixed in together there also?

I found the Authentication - it was normal password already and changed over to Kerberos/GSSAPI. I saved, closed TB, and opened again. Sending did not work.

Web mail has separate inboxes.

I may be out of luck?

Does your provider support that type of authentication? I have trouble believing it was set to normal password considering the error you got trying to send mail. Did you change the authentication for inbound or outbound? Stop guessing and get the correct settings from your provider.

Go to the help menu and select Troubleshooting Information. Click Copy to Clipboard. Come back here and paste that in a reply window.

I appreciate your efforts to help me. I am contacting the server administrator to help me. Unfortunately, I'm just not familiar enough with what I'm doing quite yet... I'm embarrassed to say I can't even find the "help" area you are referring to. I'm very frustrated and can't seem to make any headway. I'll keep working on it - I very much appreciate your time and assistance. I don't want to waste your time. I will return when I have a better understanding. Thanks again.

No problem.

FYI: The Help menu can be found by clicking the AppMenu button. It is a button with 3 horizontal lines usually in the upper right of the Thunderbird screen. It is also found on the Menu Bar. The Menu Bar is hidden these days but pressing the alt key makes it appear.