This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot send emails. have configured the outgoing server with correct pw, but this is refused by the isp. the smtp does not show up in the saved logins ??

  • 5 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 9 views
  • Last reply by Lgcool

New desktop. New Thunderbird download. Receiving OK. Sending is no go. Have checked SMTP server info and password - correct. The SMTP server/password does not show up in saved logins. Service provider (Eastlink) claims it is a problem with T'Bird. The help provided on Mozilla Support (series of steps for common problems) does not fix. Not blocked by anti-virus.

New desktop. New Thunderbird download. Receiving OK. Sending is no go. Have checked SMTP server info and password - correct. The SMTP server/password does not show up in saved logins. Service provider (Eastlink) claims it is a problem with T'Bird. The help provided on Mozilla Support (series of steps for common problems) does not fix. Not blocked by anti-virus.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

When you say 'not blocked by antivirus', keep in mind the only way to rule it out is to run in Windows safe mode. For W10, Shift+Restart, Troubleshooting, Advanced Options, Startup Settings, Restart, 5. Also, check your firewall, especially if it's not the built-in Windows one.

Read this answer in context 👍 1

All Replies (5)

Does the password work if you login at the Eastlink webmail page? Are you trying to send through mail.eastlink.ca on port 465, SSL/TLS, normal password, and full email address for the User name?

Thanks for your response. Away from home for several days, but can clarify as follows, and hoping for more possibilities:

Does the password work if you login at the Eastlink webmail page?Yes

Are you trying to send through mail.eastlink.ca on port 465, SSL/TLS, normal password, and full email address for the User name? Yes - all

தீர்வு தேர்ந்தெடுக்கப்பட்டது

When you say 'not blocked by antivirus', keep in mind the only way to rule it out is to run in Windows safe mode. For W10, Shift+Restart, Troubleshooting, Advanced Options, Startup Settings, Restart, 5. Also, check your firewall, especially if it's not the built-in Windows one.

Thanks for your help! "Full email address for username" seems to have done it :)

After changing my gmail password, T'bird couldn't receive or send emails even though I had updated the password (Options..Options..Security..Saved passwords). Mail worked fine via browser (gmail.com) with new password.

In desperation, deleted the account in T'bird and went thru setup again (Options..Account settings..Account actions..New account). Still failed to receive/send at first, but suddenly could receive emails again. Sends via smtp.gmail.com failed every time, even when correct new password entered at prompt.

Finally discovered that my imap authentication method had been changed (by gremlins?) from "Normal password" to "OAuth2". Since receive mail now worked, I changed smtp authentication to "OAuth2" and send worked fine too.