This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Suddenly the pages are so wide they do not allow me to view full page or hit the button to send email

I cannot scroll to go across. It is all messed up. I'm an old lady who is not computer savvy. This all began after the last update they foisted on me

I cannot scroll to go across. It is all messed up. I'm an old lady who is not computer savvy. This all began after the last update they foisted on me

All Replies (1)

Hi only1scrappy, could you check whether reducing zoom helps with this problem? To change zoom level on a page:

  • Hold down the Ctrl key and tap - to reduce or + to enlarge; repeat as needed
  • If you can see the menu button (icon of 3 lines on top of one another), use the controls on the Zoom row

Does that help??

If the whole window is off the screen and you can't drag it back to the left, you could try maximizing it to fit the screen. Press Alt+spacebar to drop a little menu from the upper left corner, then click Maximize or press x on the keyboard.

Any improvement so far?