Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is crashing on startup, all I get when it loads is my home page then a whitewashed screen, then just sits there

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 9 views
  • Last reply by Terryl2

Terryl2
Terryl2
more options

I have done all troubleshooting info and guides, it does start in safe mode, all add ons work in safe mode, but it does not generate a crash report, I have deleted FF and downloaded several times, ran CCleaner after each deletion.

All re-installs have the same problem.

I have done all troubleshooting info and guides, it does start in safe mode, all add ons work in safe mode, but it does not generate a crash report, I have deleted FF and downloaded several times, ran CCleaner after each deletion. All re-installs have the same problem.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hi, that appears to be a problem for users with the ghostery addon and an avast signature update that got released today unfortunately: https://bugzilla.mozilla.org/show_bug.cgi?id=1535589

Read this answer in context 👍 1

All Replies (3)

Terryl2
Terryl2 கேள்வியின் உரிமையாளர்
more options

Here is a screen shot of the problem.

philipp
philipp
  • Moderator
more options

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hi, that appears to be a problem for users with the ghostery addon and an avast signature update that got released today unfortunately: https://bugzilla.mozilla.org/show_bug.cgi?id=1535589

Terryl2
Terryl2 கேள்வியின் உரிமையாளர்
more options

OK I found a way to disable the Ghostery add on, and restarted FireFox, looks to be OK for now, working OK with Avast.

Will report back with any problems, Thanks for the info.