This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

wrong name in thunderbird's address book

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 21 views
  • Last reply by skyzoomer

A friend (Carol) says messages in her sent folder have the wrong name (Ellie) as the sender instead of her name (Carol). Problem was traced to an entry in her Thunderbird address book that had the name Ellie associated with her email address.

The question is "How did this happen?". She doesn't remember making an entry in her address book. Is there a known virus that does this?

A friend (Carol) says messages in her sent folder have the wrong name (Ellie) as the sender instead of her name (Carol). Problem was traced to an entry in her Thunderbird address book that had the name Ellie associated with her email address. The question is "How did this happen?". She doesn't remember making an entry in her address book. Is there a known virus that does this?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi Skyzoomer, I've never heard of this happening before, so can only provide theoretical guesses. Perhaps the address book entry is in the collected address book, not the personal address book, and she received a spam message and the spammer used her address in the "From" header with the name Ellie?

In any case, there doesn't need to be entry in the address book. If she hasn't done so already, she can delete the entry.

If the problem comes back, then we can explore other possible reasons.

Read this answer in context 👍 0

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Hi Skyzoomer, I've never heard of this happening before, so can only provide theoretical guesses. Perhaps the address book entry is in the collected address book, not the personal address book, and she received a spam message and the spammer used her address in the "From" header with the name Ellie?

In any case, there doesn't need to be entry in the address book. If she hasn't done so already, she can delete the entry.

If the problem comes back, then we can explore other possible reasons.

Thank you for taking the time to respond. I've advised my friend to restore the last backup before this problem started, just to be safe. Wanted to know if this problem was a known virus. Thanks.