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print preview works only once

charlesnix
charlesnix
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Firefox 67.0.4 Ubuntu-mate 18.04 LTS. This has persisted through several versions. To reproduce: open a web page. Choose Print preview. Close print preview window. Click on print preview again, and nothing will happen. Cannot choose print preview _or_ print until you change to a different page or close/open firefox. Workaround is to close firefox then reopen. Reloading the same page does not help. No other keyboard shortcuts will work once print preview is chosen--all are greyed out.

Firefox 67.0.4 Ubuntu-mate 18.04 LTS. This has persisted through several versions. To reproduce: open a web page. Choose Print preview. Close print preview window. Click on print preview again, and nothing will happen. Cannot choose print preview _or_ print until you change to a different page or close/open firefox. Workaround is to close firefox then reopen. Reloading the same page does not help. No other keyboard shortcuts will work once print preview is chosen--all are greyed out.

All Replies (4)

Marcelo Ghelman
Marcelo Ghelman
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Hi charlesnix,

I'm using Firefox 67.0.4 on Linux Mint - Mate 19.1, which is similar to Ubuntu-mate. Print preview works fine for me, many time on same pages.

Did you try to restart with add-ons disabled? Maybe an add-on is causing this issue.

This and more troubleshooting methods can be found on https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

charlesnix
charlesnix கேள்வியின் உரிமையாளர்
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Thanks for the help! Unfortunately, no help from any steps. I tried disabling add-ons, safe mode, refreshing firefox. I have no add-ons installed now, and problem still persists.

After print preview is clicked once on any page, not only will print preview not work again, but no other menu option can be chosen. Menus pull down normally, but clicks on any item do not work. Shortcut keys still work fine.

HARPERDOG
HARPERDOG
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I have to go to Safari to see Print Preview. I would love to never use Safari again but Firefox can't seem to get this together. Sad.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi HARPERDOG, if you are using Safari, I guess you are on MacOS?

On Mac, there might be a little preview in the Print dialog. You can use an add-on to create a toolbar button to call up Firefox's built-in, in-tab preview screen: https://addons.mozilla.org/firefox/addon/preview-print-button/

Does that one work for you?