This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot print from web on Brother printer HL-5370DW although can print from Brother MFC-J497DW

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by WMagicModel

m50walker
m50walker
more options

I followed all the steps in the article "Fix printing problems in Firefox," down to "Reset all Firefox printer settings," and could still not print from the web. I can print fine from PDF files and Word, and I can print from the web using Internet Explorer. My printer is a Brother HL-5370DW. I have no problem printing from web using Firefox with my other Brother printer, MFC-J497DW. I prefer to print from the first printer since it is a laser printer while the second printer is an ink-jet printer. Thanks for any help you can provide.

I followed all the steps in the article "Fix printing problems in Firefox," down to "Reset all Firefox printer settings," and could still not print from the web. I can print fine from PDF files and Word, and I can print from the web using Internet Explorer. My printer is a Brother HL-5370DW. I have no problem printing from web using Firefox with my other Brother printer, MFC-J497DW. I prefer to print from the first printer since it is a laser printer while the second printer is an ink-jet printer. Thanks for any help you can provide.

All Replies (1)

WMagicModel
WMagicModel
more options

Hi m50walker,

Some ideas come to mind such as restarting Firefox in safe mode and see if that does the trick.

  1. Click the 3-bar menu on the top right corner of your Firefox browser
  2. Click Help near the bottom
  3. Click Restart with Add-ons Disabled
  4. Click Restart
  5. You are presented two options:
  • Click Start in Safe Mode (click)
  • Refresh Firefox (don't click) 
      Test Printer


You could also make a new Profile and see if you can print successfully with your laser jet printer which was recommended by another contributor.

  1. type this in the address bar : about:profiles
  2. Click Create a New Profile
  3. Click Launch profile in new browser 
      Test Printer

Resolved Support Forum Links : unable to print from Firefox (profile creation) printer will not print but only in firefox (Refresh Firefox)