Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird Repeated Password Requests - New Issue

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 7 views
  • Last reply by EddieC43

EddieC43
EddieC43
more options

After working fine for a long time, last night Thunderbird 60.9.0 (Win 7) required password reentry on all POP accounts, sometimes working and sometimes not. Each time I checked the box to remember them but the requests happened over and over. I checked the passwords in Thunderbird options and they appear correct. I tried to delete them all and start the process over with mixed results; sometimes they work and sometimes they don't and the requests continue. Was there a recent update that I may have gotten on 9/17/19 that might be causing it? What might be the cause?

After working fine for a long time, last night Thunderbird 60.9.0 (Win 7) required password reentry on all POP accounts, sometimes working and sometimes not. Each time I checked the box to remember them but the requests happened over and over. I checked the passwords in Thunderbird options and they appear correct. I tried to delete them all and start the process over with mixed results; sometimes they work and sometimes they don't and the requests continue. Was there a recent update that I may have gotten on 9/17/19 that might be causing it? What might be the cause?

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The first step I'd recommend is to select Help/Troubleshooting Information, click Open Folder, close TB, and delete pkcs11.txt.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird

If that doesn't help, try deleting the 3 files: key4.db, cert9.db and logins.json (reference).

EddieC43
EddieC43 கேள்வியின் உரிமையாளர்
more options

All set, thanks