This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sudden - Firefox crashes in safe-mode and after refresh

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 1 view
  • Last reply by alan_sheppard_1999

Crash ID: bp-f5096bed-08dd-4c82-8d59-fd1040190920 Crash ID: bp-7ee903eb-a932-46a1-bf94-435640190920 Crash ID: bp-9c47d02e-e3ae-4679-8562-bff2b0190920

My FF install has been mostly static and definitely static in terms of my intervention in the past week but suddenly, after using the browser for 30 minutes on Sep 19, I now incur crashes after approximately 2 seconds upon FF starting.

Crash ID: bp-f5096bed-08dd-4c82-8d59-fd1040190920 Crash ID: bp-7ee903eb-a932-46a1-bf94-435640190920 Crash ID: bp-9c47d02e-e3ae-4679-8562-bff2b0190920 My FF install has been mostly static and definitely static in terms of my intervention in the past week but suddenly, after using the browser for 30 minutes on Sep 19, I now incur crashes after approximately 2 seconds upon FF starting.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Left webroot running and disabled / shutdown MWB. A new refreshed and updated (available today) FF is now functioning. Started MWB and FF continues to function. Thanks for the analysis.

Read this answer in context 👍 0

All Replies (2)

hi, the reports show that two different security tools (webroot, malwarebytes) are hooking into the firefox process at the same time, which may be problematic - can you try to remove one or both of them to see if this is making any difference?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Left webroot running and disabled / shutdown MWB. A new refreshed and updated (available today) FF is now functioning. Started MWB and FF continues to function. Thanks for the analysis.